PRIVACY POLICY

We, NappyNoos (“nappynoos”, “we”, “us”, “our”) commit to protecting and respecting the privacy of everyone who visits our website, www.nappynoos.com. We will only collect and use personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under the law.

We have established this Privacy to ensure that your understand what information we collect and how that information is used. Please read the Policy carefully and ensure that you understand it.

HOW TO CONTACT US

You can contact us via email at emma@nappynoos.com or via post 30 Melbourne Gardens, Bulford Camp, Salisbury, SP4 9JS.

PERSONAL DATA

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

· Information about your browser, network and device

· Web pages you visited prior to coming to this website

· Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

When you place an order at www.nappynoos.com we collect personal information from you which is required to fulfil the order. We will collect the following information:

· Billing and shipping address

· Details relating to your purchase

· Email address

· Name

· Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

SHARING DATA

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

We use Stripe to process debit and credit card payments which means your payment details, name and billing address are shared with Stripe. Please visit Privacy Policy - The Stripe for their own Privacy Policy.

We also offer PayPal as a means of payment. This means we need to share your information with PayPal. Please visit www.paypal.com for their privacy notice. Privacy Statement for PayPal Services

As your order is sent via Royal Mail, your name, address and email address will be shared with www.royalmail.com and stored in an address book in our Click and Drop Account. Please visit Privacy notice (royalmailgroup.com) for their privacy policy.

Wholesale orders will be sent out either via Hermes or Royal Mail. Therefore your name, address and email address will provided to those companies to allow us to deliver your order to you.

SITE ANALYTICS

www.nappynoos.com collects personal data to power our site analytics. The data we collect is:

· Information about your browser, network, and device

· Web pages you visited prior to coming to this website

· Your IP address

This information can also include details about your use of this website, including:

· Clicks

· Internal links

· Pages visited

· Scrolling

· Searches

· Timestamps

This information is shared with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. You will have seen this at the bottom of our website when you arrived. We use analytics cookies to view site traffic, activity, and other data.

ORDER EMAILS

We will email you with messages about any orders that you place with www.nappynoos.com.

We will email you to tell you that:

· You’ve made a purchase

· We have received your order

· Your order has shipped

We may email you to tell you that:

· Your order has not been fulfilled

· Your order has been cancelled

· A refund has been processed

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

NOOSLETTER

If you sign up to our NoosLetter you are giving your permission for us to contact you via email.

You can unsubscribe from our NoosLetter and by clicking the link at the bottom of the email requesting to unsubscribe.

We share your contact information (name and email address) with Squarespace, our email marketing provider, so they can send these emails on our behalf.

THE CLOTH COLLECTIVE HIRE KIT

If you purchase our Hire Kit your personal information (name and address) will be shared with the other member brands of The Cloth Collective for the purpose of ensuring legitimate use of discount codes.

ACCESS TO INFORMATION

You have the right to request a copy of personal information that we hold about you under the Data Protection Legislation. To do this, you can request this via email at emma@nappynoos.com.

Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed.

You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner's website: http://www.ico.org.uk/.